The World of Customer Service - 9780840064240

Description: The World of Customer ServiceAuthor(s): Pattie Gibson Format: Paperback Publisher: Cengage Learning, Inc, United States Imprint: South Western Educational Publishing ISBN-13: 9780840064240, 978-0840064240 Synopsis Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.

Price: 73.26 GBP

Location: Aldershot

End Time: 2025-02-12T09:10:47.000Z

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Book Title: The World of Customer Service

Number of Pages: 224 Pages

Language: English

Publication Name: The World of Customer Service

Publisher: Cengage Learning, INC International Concepts

Publication Year: 2011

Subject: Marketing

Item Height: 277 mm

Item Weight: 470 g

Type: Textbook

Author: Pattie Gibson

Item Width: 216 mm

Format: Paperback