Robert Bacal - Perfect Phrases for Customer Service Second Edition - - S9000z

Description: About this Item The item is a book Paperback The Author Name is Robert Bacal The Title is Perfect Phrases for Customer Service, Second Edition Condition New Other Comments Pages Count - 256. Category - Business & Economics Product Description - THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers We Use Stock Images Because we have over 2 million items for sale we have to use stock images, this listing does not include the actual image of the item for sale. The purchase of this specific item is made with the understanding that the image shown in this listing is a stock image and not the actual item for sale. For example: some of our stock images include stickers, labels, price tags, hyper stickers, obi's, promotional messages, signatures and or writing which may not be available in the actual item. When possible we will add details of the items we are selling to help buyers know what is included in the item for sale. The details  are provided automatically  from our central master database and can sometimes be wrong. Books are released in many editions and variations, such as standard edition, re-issue, not for sale, promotional, special edition, limited edition, and many other editions and versions.  The Book you receive could be any of these editions or variations. If you are looking for a specific edition or version please contact us to verify what we are selling.   Gift IdeasThis is a  great Christmas gift idea.   Hours of ServiceWe have many warehouses,  some of the warehouses process orders seven days a week, but the Administration Support Staff are located at a head office location, outside of the warehouses, and typically work only Monday to Friday. Location ID 9000z iHaveit SKU ID 167243606

Price: 29.99 USD

Location: US

End Time: 2025-01-21T10:44:15.000Z

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Restocking Fee: No

Return shipping will be paid by: Buyer

All returns accepted: Returns Accepted

Item must be returned within: 30 Days

Refund will be given as: Money Back

Fiction/Non-Fiction: Non-Fiction

Genre/Subject: Business Economics

Brand: Perfect Phrases Series

Weight: 0.25

Style: NA

Title: Perfect Phrases for Customer Service Second Edition

Release Title: Perfect Phrases for Customer Service Second Edition

Record Grading: New

Sleeve Grading: New

Platform: NA

Size: NA

Film/TV Title: Perfect Phrases for Customer Service Second Edition

Colour: NA

Material: NA

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Movie/TV Title: Perfect Phrases for Customer Service Second Edition

UPC: 9780071745062

EAN: 9780071745062

ISBN: 9780071745062

Main Stone: NA

Metal Purity: NA

Metal: NA

Connectivity: NA

Model: NA

Edition: 2

Book Title: Perfect Phrases for Customer Service, Second Edition

Number of Pages: 256 Pages

Language: English

Publisher: Mcgraw-Hill Education

Topic: Training, Customer Relations

Item Height: 0.5 in

Publication Year: 2010

Illustrator: Yes

Features: Revised

Genre: Business & Economics

Item Weight: 9.2 Oz

Item Length: 8 in

Author: Robert Bacal

Item Width: 5 in

Format: Trade Paperback