Description: About this productSynopsisITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.Information services, Information exchange, Computer networks, IT and Information Management: IT Service ManagementThis publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.Product IdentifiersISBN-100113310498ISBN-139780113310494eBay Product ID (ePID)63074751Key DetailsAuthorOgcNumber Of Pages232 pagesFormatPaperbackLanguageEnglishPublisherStationery Office, TheAdditional DetailsNumber of Volumes5 vols.Copyright Date2007IllustratedYesClassification MethodDewey Decimal004.068Dewey Edition22
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Book Title: Continual Service Improvement
Author: Ogc
Format: Trade Paperback
Language: English
Topic: Industries / Computers & Information Technology, Customer Relations
Publisher: Stationery OFFICE, T.H.E.
Genre: Business & Economics
Number of Pages: 232 Pages
